Best Practice: Performance Management Training for Managers

16 September 2013, Singapore: Enclosed is another good "best practice" article from Halogen Resources Center. The article is short and sweet. You don't need to have a PhD to understand it. Happy reading ...

The role of the manager

• To accomplish or facilitate work through others.
• To effectively direct and develop their employees. 

Managing performance — a year round activity

Performance management isn't about annual performance appraisals.

It's an ongoing, 2-way dialog with your employees about expectations, priorities and performance. It aims to develop your employees, ensure their success and maximize their contributions to the organization. 

The vital importance of performance management skills

The Corporate Leadership Council found that more than half of the most important drivers of employee engagement and performance are related to effective performance management skills:
• setting clear goals and expectations
• providing regular feedback
• supporting employee development and success 

Reaping the benefits

Research proves it! Managers who are effective at employee performance management produce better business results, including:
• 50 percent less staff turnover
• 10 to 30 percent higher customer satisfaction ratings
• 40 percent higher employee commitment ratings
• 200 percent higher net profits.*

The Ken Blanchard Companies, The high cost of doing nothing: Quantifying the impact of leadership on the bottom line (2009). 

What can you do to be a better manager?

• Build a trusting relationship with each of your employees
• Regularly dialogue about expectations and priorities
• Give your employees formal and informal feedback on an ongoing basis
• Help your employees to continually develop 

Continually sharpen your skill

Work to continually improve how you:
• Communicate
• Set goals
• Give feedback
• Develop your employees
• Recognize and reward performance
• Build trust