Sunday, November 10, 2013

Emerging Trend: Well-being an Emerging Employee Engagement Tool

Nov 10, 2013 - Singapore: It is very funny for me. Two weeks ago, one of my business unit indicated that 'well-being' was one of the employee engagement strategy. Than I started receiving email about the effective of 'well-being' as a business strategy. Believe me, it is going to be a new trend or lingo for the HR community in months to come ... 

Listed below are some of the resources ...


Click Here to Download the Report on Well-being and Engagement


- The End -

Report: Is Social Media Good or Bad for Gen Y.

Nov 10, 2013 - Singapore: Read this report about what Gen Y think about social media ... 58% think it is distracting ...  

 
(Source: HR Insight With Hays Group)

Report: U.S. Employees Have Spoken ...

Nov 10, 2013 - Singapore: Received this report in my email, very interest it ... read it (very pictorial, nice and short). I am just thinking ... what will my boss in US think about this report ... click the hyperlink ....


Friday, October 25, 2013

Diversity & Inclusion: Micro-inequity

22 October 2013, Singapore: The first time I heard about 'Micro-inequity' was when my US boss came to Singapore for an all-hands HR session and the second time was at Singapore TAFEP (Tripartite Alliance for Fair Employment Practices) 'Creating an Inclusive Workplace' (CIW) program.



I am not subject matter expert (SME) on micro-inequity but like to share some of the resources available in the Internet ... please click the link: -



-The End-

Wednesday, October 23, 2013

GALLUP Report (Oct 2013): State of Global Workplace

23 October 2013, Singapore: Came across this Gallup report that claim only 13% of employees across 142 countries worldwide are engaged in their jobs. I felt like want to forward the report to my corporate office in US and asked them why they fix globally our employee engagement (EE) survey target at 65%.

Opps! Sorry the objective of this article is NOT to bad mouth my organization but to share with my readers that they can have access to Gallup report at the link shown below (click the link): -



Please take note that it is 122 pages, cover the following topics listed below - "happy reading"

  • Worldwide, Only 13% of Employees Are Engaged at Work
  • How Gallup Measures employee Engagement
  • How Employee Engagement Drives Growth
  • What the World Wants Is a Good Job
  • Payroll to Population: A New Measure of Economic Energy
  • Emerging Markets need engaged employees to grow
  • Spotlight: China
  • Three Ways to Accelerate Employee Engagement
  • Linking Employee Engagement to Customer Growth
  • Employee Engagement Varies Greatly by Region and Country
  • What the Best Do Differently
-The End-

Tuesday, October 22, 2013

Singapore TAFEP Survey Report (May 2013)

22 October 2013, Singapore: Today, attended an exclusive training program on "Creating Inclusive Workshop" (CIW) by Singapore Tripartite Alliance for Fair Employment Practices (TAFEP) and Aperian Global. I am happy that I was invited to this program (valued at S$3500 - fully subsidized by TAFEP) ... now I have a framework to develop my company Diversity and Inclusive (D&I) training program. If can, I may just outsource it to Aperian Global (www.aperianglobal.com)


During our tea-break, I had the opportunity to read a joint survey report "The value of mature workers to organizations in Singapore" by CIPD (Chartered Institute of Personnel and Development) and TAFEP. Listed below are some of the findings ... please click the figure to enlarge it.




Monday, October 21, 2013

Tips on Handling Office Politics

21 October 2013, Singapore: I came across this article by Goh Ban Ping, Head of Regional HR for Asia Sennheiser. In her article, Goh shared her tips on how she handling office politics ...

  1. Know who you are working for first and understand what the boss likes to hear. You will need to build trust and rapport with the boss.
  2. Display scenarios where you are always handling situations or policies in a neutral, consistent and fair manner, even to your own HR team, to gain respect.
  3. During one-on-one discussions with your boss, it is always good to give him or her an overall picture of key personnel and their behaviour. Flag possible conflict of interests among certain employees so the boss can make an objective decision.
  4. Handling your peers can be tougher than your boss because everyone is different. Start with what they would like to listen to first, before going into the context of what you want to talk to them about.
  5. Observe the weaknesses and strengths of your peers to manage them effectively. It is a skill you will learn over time, but you must also know how to use it properly.
  6. You must acknowledge that things put across to your boss and in front of you can be totally different. It is important that you anticipate such behaviour and cover them with your boss first to avoid surprises.
  7. If your employee asks whether you can settle the issue with them directly instead of forwarding the email to the boss, say: “Think about what would happen if I didn’t involve the boss. Others might misconstrue the picture behind your back and the outcome could be much worse.”

- The End -

Tuesday, October 15, 2013

Snap View of Malaysia Labour Market

14 October 2013, Malaysia: Today, when I send my car for alignment - the local newspaper 'Star' front page caught my attention ... "Job Seekers Feel The Heat - No Vacancy". Being a HR professional, this type of news is always scary but a credible information for us to up-date the senior leadership. Just want to share some of the article findings ...


  • w.e.f. July 01 - the Malaysian government extend the retirement age of 55 to 60 (under the Minimum Retirement Age Act 2012);
  • uncertainty of world economy has caused most employers to adopt a "wait and see" attitude towards recruitment. It was reported a 35% drop in job vacancies - mostly affecting fresh graduates;
  • there are reports that some employers are offering Voluntary Separation Scheme and other packages for employees to leave their organization;
  • employers is also bracing for the full impact of the minimum wage policy in January 2014;
  • More employers are opting for contract employees and more fresh graduate are willing to work under contract employment to gain experience.

Other resources:

Saturday, October 12, 2013

From the Battlefield to the Boardroom: A Navy SEAL's Guide to Business Leadership Success

12 October, Malaysia: After watching "War World Z" with my brother-in-law, I recalled an interesting article I came across about business leadership. Click the link to read the article by Brent Gleeson.


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What Makes an 'Exceptional' HR Leader?

12 October 2013, Malaysia: I would like to share this 'extract' from an article written by Anna Penfold, Client Partner at Korn/Ferry. ... happy read!





... Companies that can engage their employees successfully and retain top talent are more likely to gain a competitive advantage and survive difficult times.

... The role of the HR leader (HRL) has become central to this complex and fast changing landscape.

... a clear set of qualities emerged from research across HRLs in EMEA as distinguishing the ‘exceptional’ from the merely competent.

Understanding the business
By far the most important characteristic, HRLs need to go beyond a base knowledge of how businesses operate and compete. This characteristic requires knowing the industry, market, regional context, and challenges your business is facing.

Inspiring others
Motivating different types of people, communicating a compelling vision to varying constituencies, and building highly effective teams are key attributes.

Acting with honour and character
Exceptional HRLs should act in line with a set of values and beliefs, practicing consistency between words and actions, and being direct and truthful.

Dealing with crisis
Courage – to deal with a crisis, provide difficult feedback, confront performance problems, and stand up for unpopular or innovative ideas –lies at the heart of this characteristic.

Making complex decisions
This competency is about solving tough problems using available and changing information. This skill encompasses balancing analysis with intuition and wisdom requires the application of multiple problem solving techniques.

Getting work done through others
Exceptional HRLs need to get the best out of people, delegating the right work to the right people, setting goals, providing clear direction, following up, and supplying the coaching necessary to ensure other people’s success.

Evaluating and deploying people accurately
Evaluating and deploying people accurately requires having a keen eye for talent and the ability to assess strengths, weaknesses, and potential in order to place the right people in the right roles.


... enterprising HR professionals should pursue the broadest experience in roles within the function. ... allow them to step out of their comfort zone and seek out big challenges in order to develop best HR practice. This will place an exceptional HR leader in a position to become a trusted counsel for the CEO and lead successful business change.

++The End++

The New World of Work Presented by Kelly Services

12 October 2013, Malaysia: On 02 October 2013, I was invited to an exclusive AmCham (American Chamber of Commercial) Singapore breakfast talk by Kelly’s CEO Carl Camden. Listed below are some of the notes penned by me: - 



Trends of country governments - outsource “primary social responsibility” to private organizations / BPOs.

Now days the norm is employees are responsible for their own talent development and the company is merely a workplace that facilitates the development.

Job life cycle is getting shorter: -
  • 1960’s – 70’s : 15 to 20 years
  • 1980’s – 90’s : 5 to 7 years
  • 2000’s – present : 1 to 3 years


In the past, the work attitude was to get a “good job” after graduation. Growth with the company; company provide training and developed your career path …

In present time, “good job” mean the employee is able to partner with the company to “build” his career … e.g., I want to be a manager … please give me the exposure and opportunity

Changes in mindset: 
  • Gen Y: 3 years is too long to develop my career – I will miss out a lot of opportunity, prefers new assignment / exposure every 3 months.
  • In the past: 2-3 years working experience … labeled as job hopper and the hiring manager prefer people with 10 years and above as they are more stable;
  • In current time: 10 years of working experiences in an organization … can he / she handle change and new work environment pressure. Hiring manager prefers those with 2 to 3 years working experiences. Assume these employees can handle change more effectively.

In the past, short employment was labeled as temporary job / employment … part-time … then freelance … now more and more people accept the wording “Free-agent”

Challenges for HR professional and employer:
  • Who are your employees?
  • How do you manage BPO & “free-agent”?
  • Workforce management skills


Kelly’s see the free-agent as an opportunity for their business “Talent Supply Chain Management”

Most company fails to see that their organization workforce diversity & inclusive program must consider “free-agent” (e.g., contract employee, etc.)

According to research:
  • Employee under permanent employment usually are not kind to work for an organization while “free-agent” are more kind to work and productive to an organization … for short-term assignment / opportunity.
  • Average Talent only stay with you between 2 to 3 years
  • Most CEO in USA length of service is about 3 years
  • People who prefer permanent employees are usually those who are insecure e.g., lacking of the skills and knowledge, educational qualification, experiences, etc.
  • 80% of CEO don’t have social media account (e.g., facebook, linkedin, tweeter, etc.). Don’t understand the power of social media in the new world of work.

Organization should not label employees who resigned as not loyal but continue to engage them … as based on Kelly’s experience … they usually come back to work permanent or “free-agent”.

Under the new world of work, organizations need to create a working culture that facilitate work environment that people don’t see each other.

Thursday, October 10, 2013

Five Unwritten Rules for HR Professional in Surviving an Unemployment

10 October 2013, Singapore: I was having discussion with my former superior on the topic of career development and being visibility to the senior leadership. It prompted me to share this article by Alan Collins on the "five unwritten rules for HR professional in surviving a sudden unemployment" ... 


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When Marissa Mayer (see picture) left Google and joined Yahoo as the new CEO, she did something significant. Shortly after she took over, she fired the VP of HR, David Windley. Following him out the door was his #2 HR exec, Talent Acquisition Leader Grant Bassett. Why did she do this? Because she could.

That’s what you do when you’re the new leader and the stock price is in the toilet. And your biggest competitor (Google) is kicking your butt. And everyone says your culture is all screwed up. You make massive change.

And that includes overhauling and shaking up the HR shop. For a company with 12,000 employees, she took control of Yahoo’s culture and personally injected herself into recruiting new talent from day one.

Whether or not these were the right HR moves to make was NOT the point. The point is she whacked one of our colleagues in HR and made other changes that affected the careers of others in Yahoo’s HR function. Now, what does this have to do with you and your HR career? Everything.

It’s yet another public reminder of what you already know… Job security in HR is non-existent and that any security you have, you must create for yourself. How? By embracing and following some basic unwritten rules – none of which should be shocking.

Rule #1: Realize that you must always be looking.
You’re always one new boss away from being on the street. You are always one re-organization away from getting your hat handed to you. You are just one job elimination away from being pink slipped. If your company is in trouble, your risk of getting whacked from your HR day job increase every single day your firm’s s financial results continue to disappoint. That’s just today’s brutal reality. It doesn’t matter if you’re an awesome HR professional.

Great HR people — from new HR managers to experienced CHROs — get canned every day, often for reasons beyond their control. So, even if you already have a great HR job, if you don’t have a plan for getting your next HR gig all lined up, right here, right now, at this very moment, then you’re an idiot. If you go to work tomorrow morning unprepared to leave that afternoon, then you have your head in the sand. Always be mindful of the possibility that today could be your final day at your company. You can be fairly sure that your current HR job is probably not your last. But, of course, you know all this already.

Rule #2: Understand that loyalty is for your family.
Many companies try to foster a family environment to create loyalty to the organization. And, it would be great if this loyalty were truly a two-way street and was sustainable. But it isn’t. And, you and I both know it can’t be, if organizations want to continue to be competitive. Like Yahoo, some HR jobs are removed in an instant, without notice, if the company concludes that that role (or person)  doesn’t enhance the P&L — even though that family member was loyal. Again, whether you or I agree with the principle of this really doesn’t matter. What matters is that it happens, and YOU shouldn’t let things get to that point. By being too loyal to your company, you wind up being disloyal to those who matter most – your immediate family. Yes, I know. This isn’t anything new.

Rule #3: Have your resume ready to go at all times.
Some HR people let their resume or their LinkedIn profile get woefully out of date when they’re not looking for a job. That’s nuts. Your LinkedIn profile and your resume are your marketing tools. You never know who will come across them (or want them) and you don’t want to miss a great opportunity. Most savvy recruiters do keyword searches on LinkedIn long before cold calling candidates or spending a dime on anything else. So you want to easily make yourself found – just in case. If you’re not looking for work, you can let people know that AFTER they’ve contacted you. But make yourself contactable. 

Rule #4: Relentlessly grow your HR competencies.
Keep your HR skills up to date. Attend seminars, conferences and workshops. Benchmark best practices. Accept work assignments that stretch you. Get coaching. Build your leadership capability. Embrace HR technology innovations and stay on the leading edge of our profession. Don’t become a dinosaur…you know what happened to them.

Rule #5: Never stop building your army of supporters.
The best employment security you can create for yourself is having a thriving network of contacts, admirers, supporters and advocates. These are folks who can speak up favorably for you and refer you to new opportunities…should you find yourself on the street in a hurry. This means that the absolute worst thing you can possibly do is to get too busy doing your HR day job that you neglect to build relationships outside of your current organization.

Adopt a rule to never let a day pass without doing something to grow or enhance your network, no matter how busy and back-logged you are with work. Take people to lunch. Put on your calendar coffees, dinners, after-work and networking events.

It’s 90% likely that your next job in HR will come through your relationships you’ve built. Again, I know none of this is new to you. But every time you hear of situations like at Yahoo, it doesn’t hurt to remind yourself that only YOU can create your own job security. No one else can. But, of course, you knew that already. Didn’t you.