Tuesday, December 31, 2013

Literature Review on 360 Degree Evaluation / Feedback

31 December 2013, Singapore: Few days ago, an ex-staff of mine asked me for help in one of her Master in HRM assignment. The topic was 360 degree evaluation / feedback. Happily I shared with her my previous 360 degree evaluation but since it is an MBA program I felt that I need to provide her some secondary research for her to complete her 360 literature review.

I manage to find and retrieved one of my previous collection ... "Performance Management Under The Microscope" by Christopher Mills (2002) - a publication Singapore HR Institute (SHRi)



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Extracted from page 9 and 10 ... 

360 degree feedback come formally into recognition in the 1980s. An early example from the RCA Corporation linked thier hybrid system to a 'talent inventory' of behaviours used by all of their 7,500 managers. Each manager was confidentially rated by a group of five to seven employees in his or her "work network" on two dimensions: overall performance and critical incidents using a standard alphabetical and interval rating system (Lazer & Wikstrom, 1977)

360 only became popular in the early 1990s and was used initially by UK and US based corporations for development of senior management. In two studies of performance appraisal practices in Singapore and Malaysia, appraisal was seen as one-sided because people who actually saw what was happening did not carry out the review (Mills, 1994 & Mills, 1995a op cit). It was suggested that input from peers, customers and the team they worked in would provide a more accurate and complete picture of how effective they had been at their job.

Today, some team based organizations and progressive companies use 360 for development and potential purpose. The downside of its use is often administrative. Employees often have hectic schedules and getting them to complete a 360 questionnaire may take some follow up and cajoling. Eager to get HR off their back, employees tend to complete the survey in a hurry. This raises concerns of what is known as 'central tendency' where respondents tick off the mid point for every question and the results become less valid

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I hope the above 'extraction' will be helpful for those doing their '360' HRM assignment. The book was written in 2002, now is 2014 - I believe with the maturity of e-technology, the administrative concern of managing a 360 program has been greatly reduced.

In today context, I think senior leadership will be more concern about the cost involved in running or maintaining an e-360 evaluation / feedback program.

Time now is 11.15 pm, 31 Dec 2013 ... I would like to take the opportunity to wish my reader a Happy New Year and a blessed 2014!

-The End-

Saturday, December 28, 2013

Keeping Your Compensation & Rewards or Total Rewards Up-to-date

28 December 2013, Singapore: I have been heading the HR CoE for Organizational Development since September 2013 but I always make it a point to keep my compensation & rewards (aka Total Rewards) knowledge 'current' and as much as possible support my company 'Pay & Benefits' project with another colleague of mine.

Based on experience and observation, for HR professional who wish to be 'regional manager' - one of the key skills that you mush have is the ability to tackle - design - develop - roll-out compensation strategy ... be it a simple or complex one. In every organization, compensation and reward issues (e.g., internal equity, based vs variable, etc.) will always be one of the HR challenges face by a regional HR manager or director.

I would like to share the following white paper from Peoplefluent.




-The End-

Ten (10) HR Statistics: To Improve Your HR Business Strategy & Function

28 December 2013, Singapore: I would like to share this white paper by Peoplefluent. In their studies, they have identified top ten (10) HR statistics that can help transform and strengthen an organization’s HR business strategy and function.

The ten (10) HR statistics are categorizes into five groups - see Exhibit A and click the hyperlink.

Exhibit A - source: Peoplefluent





-The End-

Tuesday, December 24, 2013

Lesson Learned: Don't Talk or Complaint Too Much To Your Superior?

24 Dec 2013, Sibu Sarawak Malaysia: It is Christmas eve. I just want to share my observation why we need to be cautious when bringing up negative or not popular issues about others ...


  • If you shared negative information with your boss about others - you can be viewed as a person who speak 'negative' about others.
  • If your boss asked you to attend training but never give you budget ... don't be too happy ... it is just a polite way of telling you that you are weak in certain area.
  • If you tell your boss that a colleague is not a team player and your boss reply politely with a smile and mentioned that end of the day you are still accountable for it ... just stop the conversation and go back to work. He or she is not interested.
  • If you tell your boss that one of your colleagues is not a team player and your boss suggested that maybe he is a victim of racial ... just shut up and find a job elsewhere.

Do take note that your boss is also a human being and has limitations and skills gap ...
  • He or she may not enjoy listening to others problems e.g., especially your problems with other colleagues;
  • He or she may not be someone who is good at handling people conflict issues.
  • If he or she is at senior level, they are strategist and solving your people problem is not part of their job scope, KPI or performance measurement.

Above are just my observation ... sometimes, I see things from a different perspective.

Taking the opportunity to wish all of my readers a happy Christmas and a happy advance new year ... 2014!


-The End-

Tuesday, December 17, 2013

Tips on How to Become an Employer of Choice

17 December 2013, Singapore: Today was a long day at work. We were trying to finalized our HR CoE (Center of Excellence) 'Roadshow' presentation to the senior leadership and site HRCMs (HR Client Managers). My boss asked me to do a quick secondary research on the topic Employer of Choice. I found this article written by Marie Larsen from 'recruiter.com'. It is a short article and very easy to read for people like me with lazy eyes.

The article writes about the 5 steps a company should take to be an employer of choice.





-The End-

Monday, December 16, 2013

Employee Engagement: Lesson Learned # 1

16 December 2013, Singapore: I am disgusted (avoid technical wording please) on what happen to my employee engagement (EE) plan. I am not going to name the company. The team put in a lot of efforts but end of the day, the report card only show a one (1) percent (%) increase. Listed below are some of the areas identified for the failure, I stand by it. In the near future, I will do it differently ...


  • EE is a 'shared responsibility' - just because you are accountable for it, doesn't mean that you have to do it alone. It is a role every managers and supervisors must play a part in it.
  • EE required the senior leadership to be visible at the shop-floor / production area. If your senior leadership is only interested in running the show from the ivory tower - my advice, have a private session with him. If he / she is still not interested, it is better to start proper documentation to cover yourself.
  • Internally, the management may call or label an EE program as 'employee engagement' program but please (x2) don't market it as an EE to the employees. Better call it 'well-being' or other wording which employee can associate with.
  • Don't just create an EE task-force or committee but if you have the manpower - create a small team who can help you publicized your EE program in a coordinated manner.
  • Develop a simple motto for people to talk about .... I personally like the word "well-being" compared to engagement.
  • Defined your organization meaning of Engagement and get every managers and supervisors aligned.
  • EE program start with a simple 'Thank You'. It is harder to get the managers and supervisors to say 'Thank You'.
  • Fight for your budget and utilized ... there is no point saving the EE budget to show a better EBIT or meeting business plan. End of the day - Finance will meet their business plan while you are blamed for failing to meet your EE obligation.
  • Incorporate other 'well-being' model into your EE program ... e.g., Gallup's five (5) elements of Well-being ... [ Click here for Gallup 5 elements of Well-being ]



-The End- 

Wednesday, December 11, 2013

Finding from Asia Leader Global Leadership Pulse Survey: Driving Business Results By Creating Trust

11 Dec 2013, Singapore: I feel the urgency to post this article - the subject is Driving Business Results By Creating Trust.

To access the report - kindly click the link: PDF Format: Forum Report - Asia - Nov 08, 2013



-The End-

Sunday, December 8, 2013

Engaging Employees: What is APAC Region Motivation Factors?

08 December 2013, Singapore: I will probably use this report to justified some of recommendation for a particular set of engagement strategies. Maybe HR professional need to learn to use secondary reports / research to influence and sell their action plans.

I am still learning the trade .... 




-The End-

Saturday, December 7, 2013

Engaging People in a Positive Way

7 December 2013, Singapore: Came across this article by headhunt.com.sg about engaging people in a positive way. I understand the concept very well but how to get the leadership into the act is another big challenge. Anyway, let us be positive and read this article.

Click the link: -



-The End-

Friday, December 6, 2013

Singapore: HR Compliance Guide for 2014 for Recruiting

06 December 2013, Singapore: Another good resources for HR professional whose work involve managing Singapore workforce / business operations. Thanks to www.hrboss.com



Click either one of the link to access the material:




-The End-

Wednesday, December 4, 2013

Video: Well-being and Engagement

04 December 2013, Singapore: This article is for readers who hates reading lengthy write-up.





-The End-

"Well-being" the Emerging Tool in Enhancing Your Employee Engagement Program

04 December 2013, Singapore: Recently, my organization conducted a world-wide employee engagement survey and we found out that one of my sister company results was super high. They scored more that 85%. When I interviewed their leadership team and visited their organization, my key take-away were: -

  • Engagement is a Shared Responsibility among the management team and the shop-floor supervisors;
  • Making engagement fun, less format and think out the box .... stop viewing engagement from a 'Standard Work' perspective and stop setting criteria for every engagement activities. Just enjoy it.
  • Deploying well-being program to enhance their employee engagement program.
Gallup (source: Well Being: The Five Essential Elements by Tom Rath & Jim Harter) cited that there are five essential area of 'well-being' an organization can focus: -
  • Career Well-being
  • Social Well-being
  • Financial Well-being
  • Physical Well-being
  • Community Well-being
I guess with this article - people will understand why I advocated on 'well-being' to enhance employee engagement program. 







-The End-

Friday, November 29, 2013

Workforce Management 'Online' Magazine for Month of November 2013

29 November 2013, Singapore: Yup! It is Friday and I am clearing my personal email. Received an interesting email from WORKFORCE.com about their online magazine. Check it out ... 





'I try to keep it simple'

-The End-

Monday, November 18, 2013

Compensation & Benefits: "World at Work" e-Magazine for November 2013

18 Nov, 2013 - Singapore: A good angel shared with me this link from "World at Work". They are one of the top authority in Global C&B Professional certification. You can also join their membership if you have intention to specialist in total rewards.




-The End-

Sunday, November 17, 2013

Report / White-paper: Best Practices in Talent Management (Oct 2013)

17 Nov, 2013 - Singapore: Received an email from workforce.com about this 'Best Practices in Talent Management' by Hogan and Peoplefluent. No harm reading it for knowledge. Click the link ... if you like receiving such report ... please register to be a member of www.workforce.com




-The End-

Thursday, November 14, 2013

Singapore Human Resources Institute (SHRi) eMagazine Vol. 13 / Issue 2

14 Nov, 2013 - Singapore: Singapore Human Resource Institute is improving it services to its members. I believe this is the second edition in 'e' version.

For those reader who are not based in Singapore ... I hope the magazine will be an interesting reading for you. Click the link ...

eHuman Capital Magazine Vol. 13/Issue 2



Sunday, November 10, 2013

Emerging Trend: Well-being an Emerging Employee Engagement Tool

Nov 10, 2013 - Singapore: It is very funny for me. Two weeks ago, one of my business unit indicated that 'well-being' was one of the employee engagement strategy. Than I started receiving email about the effective of 'well-being' as a business strategy. Believe me, it is going to be a new trend or lingo for the HR community in months to come ... 

Listed below are some of the resources ...


Click Here to Download the Report on Well-being and Engagement


- The End -

Report: Is Social Media Good or Bad for Gen Y.

Nov 10, 2013 - Singapore: Read this report about what Gen Y think about social media ... 58% think it is distracting ...  

 
(Source: HR Insight With Hays Group)

Report: U.S. Employees Have Spoken ...

Nov 10, 2013 - Singapore: Received this report in my email, very interest it ... read it (very pictorial, nice and short). I am just thinking ... what will my boss in US think about this report ... click the hyperlink ....


Friday, October 25, 2013

Diversity & Inclusion: Micro-inequity

22 October 2013, Singapore: The first time I heard about 'Micro-inequity' was when my US boss came to Singapore for an all-hands HR session and the second time was at Singapore TAFEP (Tripartite Alliance for Fair Employment Practices) 'Creating an Inclusive Workplace' (CIW) program.



I am not subject matter expert (SME) on micro-inequity but like to share some of the resources available in the Internet ... please click the link: -



-The End-

Wednesday, October 23, 2013

GALLUP Report (Oct 2013): State of Global Workplace

23 October 2013, Singapore: Came across this Gallup report that claim only 13% of employees across 142 countries worldwide are engaged in their jobs. I felt like want to forward the report to my corporate office in US and asked them why they fix globally our employee engagement (EE) survey target at 65%.

Opps! Sorry the objective of this article is NOT to bad mouth my organization but to share with my readers that they can have access to Gallup report at the link shown below (click the link): -



Please take note that it is 122 pages, cover the following topics listed below - "happy reading"

  • Worldwide, Only 13% of Employees Are Engaged at Work
  • How Gallup Measures employee Engagement
  • How Employee Engagement Drives Growth
  • What the World Wants Is a Good Job
  • Payroll to Population: A New Measure of Economic Energy
  • Emerging Markets need engaged employees to grow
  • Spotlight: China
  • Three Ways to Accelerate Employee Engagement
  • Linking Employee Engagement to Customer Growth
  • Employee Engagement Varies Greatly by Region and Country
  • What the Best Do Differently
-The End-

Tuesday, October 22, 2013

Singapore TAFEP Survey Report (May 2013)

22 October 2013, Singapore: Today, attended an exclusive training program on "Creating Inclusive Workshop" (CIW) by Singapore Tripartite Alliance for Fair Employment Practices (TAFEP) and Aperian Global. I am happy that I was invited to this program (valued at S$3500 - fully subsidized by TAFEP) ... now I have a framework to develop my company Diversity and Inclusive (D&I) training program. If can, I may just outsource it to Aperian Global (www.aperianglobal.com)


During our tea-break, I had the opportunity to read a joint survey report "The value of mature workers to organizations in Singapore" by CIPD (Chartered Institute of Personnel and Development) and TAFEP. Listed below are some of the findings ... please click the figure to enlarge it.




Monday, October 21, 2013

Tips on Handling Office Politics

21 October 2013, Singapore: I came across this article by Goh Ban Ping, Head of Regional HR for Asia Sennheiser. In her article, Goh shared her tips on how she handling office politics ...

  1. Know who you are working for first and understand what the boss likes to hear. You will need to build trust and rapport with the boss.
  2. Display scenarios where you are always handling situations or policies in a neutral, consistent and fair manner, even to your own HR team, to gain respect.
  3. During one-on-one discussions with your boss, it is always good to give him or her an overall picture of key personnel and their behaviour. Flag possible conflict of interests among certain employees so the boss can make an objective decision.
  4. Handling your peers can be tougher than your boss because everyone is different. Start with what they would like to listen to first, before going into the context of what you want to talk to them about.
  5. Observe the weaknesses and strengths of your peers to manage them effectively. It is a skill you will learn over time, but you must also know how to use it properly.
  6. You must acknowledge that things put across to your boss and in front of you can be totally different. It is important that you anticipate such behaviour and cover them with your boss first to avoid surprises.
  7. If your employee asks whether you can settle the issue with them directly instead of forwarding the email to the boss, say: “Think about what would happen if I didn’t involve the boss. Others might misconstrue the picture behind your back and the outcome could be much worse.”

- The End -

Tuesday, October 15, 2013

Snap View of Malaysia Labour Market

14 October 2013, Malaysia: Today, when I send my car for alignment - the local newspaper 'Star' front page caught my attention ... "Job Seekers Feel The Heat - No Vacancy". Being a HR professional, this type of news is always scary but a credible information for us to up-date the senior leadership. Just want to share some of the article findings ...


  • w.e.f. July 01 - the Malaysian government extend the retirement age of 55 to 60 (under the Minimum Retirement Age Act 2012);
  • uncertainty of world economy has caused most employers to adopt a "wait and see" attitude towards recruitment. It was reported a 35% drop in job vacancies - mostly affecting fresh graduates;
  • there are reports that some employers are offering Voluntary Separation Scheme and other packages for employees to leave their organization;
  • employers is also bracing for the full impact of the minimum wage policy in January 2014;
  • More employers are opting for contract employees and more fresh graduate are willing to work under contract employment to gain experience.

Other resources:

Saturday, October 12, 2013

From the Battlefield to the Boardroom: A Navy SEAL's Guide to Business Leadership Success

12 October, Malaysia: After watching "War World Z" with my brother-in-law, I recalled an interesting article I came across about business leadership. Click the link to read the article by Brent Gleeson.


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What Makes an 'Exceptional' HR Leader?

12 October 2013, Malaysia: I would like to share this 'extract' from an article written by Anna Penfold, Client Partner at Korn/Ferry. ... happy read!





... Companies that can engage their employees successfully and retain top talent are more likely to gain a competitive advantage and survive difficult times.

... The role of the HR leader (HRL) has become central to this complex and fast changing landscape.

... a clear set of qualities emerged from research across HRLs in EMEA as distinguishing the ‘exceptional’ from the merely competent.

Understanding the business
By far the most important characteristic, HRLs need to go beyond a base knowledge of how businesses operate and compete. This characteristic requires knowing the industry, market, regional context, and challenges your business is facing.

Inspiring others
Motivating different types of people, communicating a compelling vision to varying constituencies, and building highly effective teams are key attributes.

Acting with honour and character
Exceptional HRLs should act in line with a set of values and beliefs, practicing consistency between words and actions, and being direct and truthful.

Dealing with crisis
Courage – to deal with a crisis, provide difficult feedback, confront performance problems, and stand up for unpopular or innovative ideas –lies at the heart of this characteristic.

Making complex decisions
This competency is about solving tough problems using available and changing information. This skill encompasses balancing analysis with intuition and wisdom requires the application of multiple problem solving techniques.

Getting work done through others
Exceptional HRLs need to get the best out of people, delegating the right work to the right people, setting goals, providing clear direction, following up, and supplying the coaching necessary to ensure other people’s success.

Evaluating and deploying people accurately
Evaluating and deploying people accurately requires having a keen eye for talent and the ability to assess strengths, weaknesses, and potential in order to place the right people in the right roles.


... enterprising HR professionals should pursue the broadest experience in roles within the function. ... allow them to step out of their comfort zone and seek out big challenges in order to develop best HR practice. This will place an exceptional HR leader in a position to become a trusted counsel for the CEO and lead successful business change.

++The End++

The New World of Work Presented by Kelly Services

12 October 2013, Malaysia: On 02 October 2013, I was invited to an exclusive AmCham (American Chamber of Commercial) Singapore breakfast talk by Kelly’s CEO Carl Camden. Listed below are some of the notes penned by me: - 



Trends of country governments - outsource “primary social responsibility” to private organizations / BPOs.

Now days the norm is employees are responsible for their own talent development and the company is merely a workplace that facilitates the development.

Job life cycle is getting shorter: -
  • 1960’s – 70’s : 15 to 20 years
  • 1980’s – 90’s : 5 to 7 years
  • 2000’s – present : 1 to 3 years


In the past, the work attitude was to get a “good job” after graduation. Growth with the company; company provide training and developed your career path …

In present time, “good job” mean the employee is able to partner with the company to “build” his career … e.g., I want to be a manager … please give me the exposure and opportunity

Changes in mindset: 
  • Gen Y: 3 years is too long to develop my career – I will miss out a lot of opportunity, prefers new assignment / exposure every 3 months.
  • In the past: 2-3 years working experience … labeled as job hopper and the hiring manager prefer people with 10 years and above as they are more stable;
  • In current time: 10 years of working experiences in an organization … can he / she handle change and new work environment pressure. Hiring manager prefers those with 2 to 3 years working experiences. Assume these employees can handle change more effectively.

In the past, short employment was labeled as temporary job / employment … part-time … then freelance … now more and more people accept the wording “Free-agent”

Challenges for HR professional and employer:
  • Who are your employees?
  • How do you manage BPO & “free-agent”?
  • Workforce management skills


Kelly’s see the free-agent as an opportunity for their business “Talent Supply Chain Management”

Most company fails to see that their organization workforce diversity & inclusive program must consider “free-agent” (e.g., contract employee, etc.)

According to research:
  • Employee under permanent employment usually are not kind to work for an organization while “free-agent” are more kind to work and productive to an organization … for short-term assignment / opportunity.
  • Average Talent only stay with you between 2 to 3 years
  • Most CEO in USA length of service is about 3 years
  • People who prefer permanent employees are usually those who are insecure e.g., lacking of the skills and knowledge, educational qualification, experiences, etc.
  • 80% of CEO don’t have social media account (e.g., facebook, linkedin, tweeter, etc.). Don’t understand the power of social media in the new world of work.

Organization should not label employees who resigned as not loyal but continue to engage them … as based on Kelly’s experience … they usually come back to work permanent or “free-agent”.

Under the new world of work, organizations need to create a working culture that facilitate work environment that people don’t see each other.

Thursday, October 10, 2013

Five Unwritten Rules for HR Professional in Surviving an Unemployment

10 October 2013, Singapore: I was having discussion with my former superior on the topic of career development and being visibility to the senior leadership. It prompted me to share this article by Alan Collins on the "five unwritten rules for HR professional in surviving a sudden unemployment" ... 


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When Marissa Mayer (see picture) left Google and joined Yahoo as the new CEO, she did something significant. Shortly after she took over, she fired the VP of HR, David Windley. Following him out the door was his #2 HR exec, Talent Acquisition Leader Grant Bassett. Why did she do this? Because she could.

That’s what you do when you’re the new leader and the stock price is in the toilet. And your biggest competitor (Google) is kicking your butt. And everyone says your culture is all screwed up. You make massive change.

And that includes overhauling and shaking up the HR shop. For a company with 12,000 employees, she took control of Yahoo’s culture and personally injected herself into recruiting new talent from day one.

Whether or not these were the right HR moves to make was NOT the point. The point is she whacked one of our colleagues in HR and made other changes that affected the careers of others in Yahoo’s HR function. Now, what does this have to do with you and your HR career? Everything.

It’s yet another public reminder of what you already know… Job security in HR is non-existent and that any security you have, you must create for yourself. How? By embracing and following some basic unwritten rules – none of which should be shocking.

Rule #1: Realize that you must always be looking.
You’re always one new boss away from being on the street. You are always one re-organization away from getting your hat handed to you. You are just one job elimination away from being pink slipped. If your company is in trouble, your risk of getting whacked from your HR day job increase every single day your firm’s s financial results continue to disappoint. That’s just today’s brutal reality. It doesn’t matter if you’re an awesome HR professional.

Great HR people — from new HR managers to experienced CHROs — get canned every day, often for reasons beyond their control. So, even if you already have a great HR job, if you don’t have a plan for getting your next HR gig all lined up, right here, right now, at this very moment, then you’re an idiot. If you go to work tomorrow morning unprepared to leave that afternoon, then you have your head in the sand. Always be mindful of the possibility that today could be your final day at your company. You can be fairly sure that your current HR job is probably not your last. But, of course, you know all this already.

Rule #2: Understand that loyalty is for your family.
Many companies try to foster a family environment to create loyalty to the organization. And, it would be great if this loyalty were truly a two-way street and was sustainable. But it isn’t. And, you and I both know it can’t be, if organizations want to continue to be competitive. Like Yahoo, some HR jobs are removed in an instant, without notice, if the company concludes that that role (or person)  doesn’t enhance the P&L — even though that family member was loyal. Again, whether you or I agree with the principle of this really doesn’t matter. What matters is that it happens, and YOU shouldn’t let things get to that point. By being too loyal to your company, you wind up being disloyal to those who matter most – your immediate family. Yes, I know. This isn’t anything new.

Rule #3: Have your resume ready to go at all times.
Some HR people let their resume or their LinkedIn profile get woefully out of date when they’re not looking for a job. That’s nuts. Your LinkedIn profile and your resume are your marketing tools. You never know who will come across them (or want them) and you don’t want to miss a great opportunity. Most savvy recruiters do keyword searches on LinkedIn long before cold calling candidates or spending a dime on anything else. So you want to easily make yourself found – just in case. If you’re not looking for work, you can let people know that AFTER they’ve contacted you. But make yourself contactable. 

Rule #4: Relentlessly grow your HR competencies.
Keep your HR skills up to date. Attend seminars, conferences and workshops. Benchmark best practices. Accept work assignments that stretch you. Get coaching. Build your leadership capability. Embrace HR technology innovations and stay on the leading edge of our profession. Don’t become a dinosaur…you know what happened to them.

Rule #5: Never stop building your army of supporters.
The best employment security you can create for yourself is having a thriving network of contacts, admirers, supporters and advocates. These are folks who can speak up favorably for you and refer you to new opportunities…should you find yourself on the street in a hurry. This means that the absolute worst thing you can possibly do is to get too busy doing your HR day job that you neglect to build relationships outside of your current organization.

Adopt a rule to never let a day pass without doing something to grow or enhance your network, no matter how busy and back-logged you are with work. Take people to lunch. Put on your calendar coffees, dinners, after-work and networking events.

It’s 90% likely that your next job in HR will come through your relationships you’ve built. Again, I know none of this is new to you. But every time you hear of situations like at Yahoo, it doesn’t hurt to remind yourself that only YOU can create your own job security. No one else can. But, of course, you knew that already. Didn’t you.