Friday, October 25, 2013

Diversity & Inclusion: Micro-inequity

22 October 2013, Singapore: The first time I heard about 'Micro-inequity' was when my US boss came to Singapore for an all-hands HR session and the second time was at Singapore TAFEP (Tripartite Alliance for Fair Employment Practices) 'Creating an Inclusive Workplace' (CIW) program.



I am not subject matter expert (SME) on micro-inequity but like to share some of the resources available in the Internet ... please click the link: -



-The End-

Wednesday, October 23, 2013

GALLUP Report (Oct 2013): State of Global Workplace

23 October 2013, Singapore: Came across this Gallup report that claim only 13% of employees across 142 countries worldwide are engaged in their jobs. I felt like want to forward the report to my corporate office in US and asked them why they fix globally our employee engagement (EE) survey target at 65%.

Opps! Sorry the objective of this article is NOT to bad mouth my organization but to share with my readers that they can have access to Gallup report at the link shown below (click the link): -



Please take note that it is 122 pages, cover the following topics listed below - "happy reading"

  • Worldwide, Only 13% of Employees Are Engaged at Work
  • How Gallup Measures employee Engagement
  • How Employee Engagement Drives Growth
  • What the World Wants Is a Good Job
  • Payroll to Population: A New Measure of Economic Energy
  • Emerging Markets need engaged employees to grow
  • Spotlight: China
  • Three Ways to Accelerate Employee Engagement
  • Linking Employee Engagement to Customer Growth
  • Employee Engagement Varies Greatly by Region and Country
  • What the Best Do Differently
-The End-

Tuesday, October 22, 2013

Singapore TAFEP Survey Report (May 2013)

22 October 2013, Singapore: Today, attended an exclusive training program on "Creating Inclusive Workshop" (CIW) by Singapore Tripartite Alliance for Fair Employment Practices (TAFEP) and Aperian Global. I am happy that I was invited to this program (valued at S$3500 - fully subsidized by TAFEP) ... now I have a framework to develop my company Diversity and Inclusive (D&I) training program. If can, I may just outsource it to Aperian Global (www.aperianglobal.com)


During our tea-break, I had the opportunity to read a joint survey report "The value of mature workers to organizations in Singapore" by CIPD (Chartered Institute of Personnel and Development) and TAFEP. Listed below are some of the findings ... please click the figure to enlarge it.




Monday, October 21, 2013

Tips on Handling Office Politics

21 October 2013, Singapore: I came across this article by Goh Ban Ping, Head of Regional HR for Asia Sennheiser. In her article, Goh shared her tips on how she handling office politics ...

  1. Know who you are working for first and understand what the boss likes to hear. You will need to build trust and rapport with the boss.
  2. Display scenarios where you are always handling situations or policies in a neutral, consistent and fair manner, even to your own HR team, to gain respect.
  3. During one-on-one discussions with your boss, it is always good to give him or her an overall picture of key personnel and their behaviour. Flag possible conflict of interests among certain employees so the boss can make an objective decision.
  4. Handling your peers can be tougher than your boss because everyone is different. Start with what they would like to listen to first, before going into the context of what you want to talk to them about.
  5. Observe the weaknesses and strengths of your peers to manage them effectively. It is a skill you will learn over time, but you must also know how to use it properly.
  6. You must acknowledge that things put across to your boss and in front of you can be totally different. It is important that you anticipate such behaviour and cover them with your boss first to avoid surprises.
  7. If your employee asks whether you can settle the issue with them directly instead of forwarding the email to the boss, say: “Think about what would happen if I didn’t involve the boss. Others might misconstrue the picture behind your back and the outcome could be much worse.”

- The End -

Tuesday, October 15, 2013

Snap View of Malaysia Labour Market

14 October 2013, Malaysia: Today, when I send my car for alignment - the local newspaper 'Star' front page caught my attention ... "Job Seekers Feel The Heat - No Vacancy". Being a HR professional, this type of news is always scary but a credible information for us to up-date the senior leadership. Just want to share some of the article findings ...


  • w.e.f. July 01 - the Malaysian government extend the retirement age of 55 to 60 (under the Minimum Retirement Age Act 2012);
  • uncertainty of world economy has caused most employers to adopt a "wait and see" attitude towards recruitment. It was reported a 35% drop in job vacancies - mostly affecting fresh graduates;
  • there are reports that some employers are offering Voluntary Separation Scheme and other packages for employees to leave their organization;
  • employers is also bracing for the full impact of the minimum wage policy in January 2014;
  • More employers are opting for contract employees and more fresh graduate are willing to work under contract employment to gain experience.

Other resources:

Saturday, October 12, 2013

From the Battlefield to the Boardroom: A Navy SEAL's Guide to Business Leadership Success

12 October, Malaysia: After watching "War World Z" with my brother-in-law, I recalled an interesting article I came across about business leadership. Click the link to read the article by Brent Gleeson.


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What Makes an 'Exceptional' HR Leader?

12 October 2013, Malaysia: I would like to share this 'extract' from an article written by Anna Penfold, Client Partner at Korn/Ferry. ... happy read!





... Companies that can engage their employees successfully and retain top talent are more likely to gain a competitive advantage and survive difficult times.

... The role of the HR leader (HRL) has become central to this complex and fast changing landscape.

... a clear set of qualities emerged from research across HRLs in EMEA as distinguishing the ‘exceptional’ from the merely competent.

Understanding the business
By far the most important characteristic, HRLs need to go beyond a base knowledge of how businesses operate and compete. This characteristic requires knowing the industry, market, regional context, and challenges your business is facing.

Inspiring others
Motivating different types of people, communicating a compelling vision to varying constituencies, and building highly effective teams are key attributes.

Acting with honour and character
Exceptional HRLs should act in line with a set of values and beliefs, practicing consistency between words and actions, and being direct and truthful.

Dealing with crisis
Courage – to deal with a crisis, provide difficult feedback, confront performance problems, and stand up for unpopular or innovative ideas –lies at the heart of this characteristic.

Making complex decisions
This competency is about solving tough problems using available and changing information. This skill encompasses balancing analysis with intuition and wisdom requires the application of multiple problem solving techniques.

Getting work done through others
Exceptional HRLs need to get the best out of people, delegating the right work to the right people, setting goals, providing clear direction, following up, and supplying the coaching necessary to ensure other people’s success.

Evaluating and deploying people accurately
Evaluating and deploying people accurately requires having a keen eye for talent and the ability to assess strengths, weaknesses, and potential in order to place the right people in the right roles.


... enterprising HR professionals should pursue the broadest experience in roles within the function. ... allow them to step out of their comfort zone and seek out big challenges in order to develop best HR practice. This will place an exceptional HR leader in a position to become a trusted counsel for the CEO and lead successful business change.

++The End++

The New World of Work Presented by Kelly Services

12 October 2013, Malaysia: On 02 October 2013, I was invited to an exclusive AmCham (American Chamber of Commercial) Singapore breakfast talk by Kelly’s CEO Carl Camden. Listed below are some of the notes penned by me: - 



Trends of country governments - outsource “primary social responsibility” to private organizations / BPOs.

Now days the norm is employees are responsible for their own talent development and the company is merely a workplace that facilitates the development.

Job life cycle is getting shorter: -
  • 1960’s – 70’s : 15 to 20 years
  • 1980’s – 90’s : 5 to 7 years
  • 2000’s – present : 1 to 3 years


In the past, the work attitude was to get a “good job” after graduation. Growth with the company; company provide training and developed your career path …

In present time, “good job” mean the employee is able to partner with the company to “build” his career … e.g., I want to be a manager … please give me the exposure and opportunity

Changes in mindset: 
  • Gen Y: 3 years is too long to develop my career – I will miss out a lot of opportunity, prefers new assignment / exposure every 3 months.
  • In the past: 2-3 years working experience … labeled as job hopper and the hiring manager prefer people with 10 years and above as they are more stable;
  • In current time: 10 years of working experiences in an organization … can he / she handle change and new work environment pressure. Hiring manager prefers those with 2 to 3 years working experiences. Assume these employees can handle change more effectively.

In the past, short employment was labeled as temporary job / employment … part-time … then freelance … now more and more people accept the wording “Free-agent”

Challenges for HR professional and employer:
  • Who are your employees?
  • How do you manage BPO & “free-agent”?
  • Workforce management skills


Kelly’s see the free-agent as an opportunity for their business “Talent Supply Chain Management”

Most company fails to see that their organization workforce diversity & inclusive program must consider “free-agent” (e.g., contract employee, etc.)

According to research:
  • Employee under permanent employment usually are not kind to work for an organization while “free-agent” are more kind to work and productive to an organization … for short-term assignment / opportunity.
  • Average Talent only stay with you between 2 to 3 years
  • Most CEO in USA length of service is about 3 years
  • People who prefer permanent employees are usually those who are insecure e.g., lacking of the skills and knowledge, educational qualification, experiences, etc.
  • 80% of CEO don’t have social media account (e.g., facebook, linkedin, tweeter, etc.). Don’t understand the power of social media in the new world of work.

Organization should not label employees who resigned as not loyal but continue to engage them … as based on Kelly’s experience … they usually come back to work permanent or “free-agent”.

Under the new world of work, organizations need to create a working culture that facilitate work environment that people don’t see each other.

Thursday, October 10, 2013

Five Unwritten Rules for HR Professional in Surviving an Unemployment

10 October 2013, Singapore: I was having discussion with my former superior on the topic of career development and being visibility to the senior leadership. It prompted me to share this article by Alan Collins on the "five unwritten rules for HR professional in surviving a sudden unemployment" ... 


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When Marissa Mayer (see picture) left Google and joined Yahoo as the new CEO, she did something significant. Shortly after she took over, she fired the VP of HR, David Windley. Following him out the door was his #2 HR exec, Talent Acquisition Leader Grant Bassett. Why did she do this? Because she could.

That’s what you do when you’re the new leader and the stock price is in the toilet. And your biggest competitor (Google) is kicking your butt. And everyone says your culture is all screwed up. You make massive change.

And that includes overhauling and shaking up the HR shop. For a company with 12,000 employees, she took control of Yahoo’s culture and personally injected herself into recruiting new talent from day one.

Whether or not these were the right HR moves to make was NOT the point. The point is she whacked one of our colleagues in HR and made other changes that affected the careers of others in Yahoo’s HR function. Now, what does this have to do with you and your HR career? Everything.

It’s yet another public reminder of what you already know… Job security in HR is non-existent and that any security you have, you must create for yourself. How? By embracing and following some basic unwritten rules – none of which should be shocking.

Rule #1: Realize that you must always be looking.
You’re always one new boss away from being on the street. You are always one re-organization away from getting your hat handed to you. You are just one job elimination away from being pink slipped. If your company is in trouble, your risk of getting whacked from your HR day job increase every single day your firm’s s financial results continue to disappoint. That’s just today’s brutal reality. It doesn’t matter if you’re an awesome HR professional.

Great HR people — from new HR managers to experienced CHROs — get canned every day, often for reasons beyond their control. So, even if you already have a great HR job, if you don’t have a plan for getting your next HR gig all lined up, right here, right now, at this very moment, then you’re an idiot. If you go to work tomorrow morning unprepared to leave that afternoon, then you have your head in the sand. Always be mindful of the possibility that today could be your final day at your company. You can be fairly sure that your current HR job is probably not your last. But, of course, you know all this already.

Rule #2: Understand that loyalty is for your family.
Many companies try to foster a family environment to create loyalty to the organization. And, it would be great if this loyalty were truly a two-way street and was sustainable. But it isn’t. And, you and I both know it can’t be, if organizations want to continue to be competitive. Like Yahoo, some HR jobs are removed in an instant, without notice, if the company concludes that that role (or person)  doesn’t enhance the P&L — even though that family member was loyal. Again, whether you or I agree with the principle of this really doesn’t matter. What matters is that it happens, and YOU shouldn’t let things get to that point. By being too loyal to your company, you wind up being disloyal to those who matter most – your immediate family. Yes, I know. This isn’t anything new.

Rule #3: Have your resume ready to go at all times.
Some HR people let their resume or their LinkedIn profile get woefully out of date when they’re not looking for a job. That’s nuts. Your LinkedIn profile and your resume are your marketing tools. You never know who will come across them (or want them) and you don’t want to miss a great opportunity. Most savvy recruiters do keyword searches on LinkedIn long before cold calling candidates or spending a dime on anything else. So you want to easily make yourself found – just in case. If you’re not looking for work, you can let people know that AFTER they’ve contacted you. But make yourself contactable. 

Rule #4: Relentlessly grow your HR competencies.
Keep your HR skills up to date. Attend seminars, conferences and workshops. Benchmark best practices. Accept work assignments that stretch you. Get coaching. Build your leadership capability. Embrace HR technology innovations and stay on the leading edge of our profession. Don’t become a dinosaur…you know what happened to them.

Rule #5: Never stop building your army of supporters.
The best employment security you can create for yourself is having a thriving network of contacts, admirers, supporters and advocates. These are folks who can speak up favorably for you and refer you to new opportunities…should you find yourself on the street in a hurry. This means that the absolute worst thing you can possibly do is to get too busy doing your HR day job that you neglect to build relationships outside of your current organization.

Adopt a rule to never let a day pass without doing something to grow or enhance your network, no matter how busy and back-logged you are with work. Take people to lunch. Put on your calendar coffees, dinners, after-work and networking events.

It’s 90% likely that your next job in HR will come through your relationships you’ve built. Again, I know none of this is new to you. But every time you hear of situations like at Yahoo, it doesn’t hurt to remind yourself that only YOU can create your own job security. No one else can. But, of course, you knew that already. Didn’t you.

Wednesday, October 9, 2013

Coaching & Mentoring for Better Performance

09 October 2013, Singapore: I would like to share this article that focus on coaching and mentoring for better performance ... aka "performance coaching". This article is written by Amie Martin from Demand Media. The article focus on how small business can benefit from coaching and mentoring but the concept is still applicable from professional managers and team leaders.

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The success of your small business is largely dependent on the talent surrounding you and their loyalty and commitment to your mission. Coaching and mentoring may foster both once you understand the subtle differences between coaching and mentoring and make your own commitment to support either or both efforts.

Annual Performance Evaluations
Both coaching and mentoring go beyond the traditional annual employee evaluation, which is typically given from the top down and may be summarized as follows: Here is what you did well, here is what you didn't do well, here are your goals, and see you next year. The traditional evaluation model leaves an employee with feedback and an entire year to falter or rise on her own. Coaching and mentoring, on the other hand, is more relationship based and involves ongoing or periodic interaction between an employee and her supervisor, coach or mentor --- these roles may overlap --- leading to talent nurturing and growth and preventing an unnecessary time lapse between annual evaluation feedback.

Coaching and Mentoring
Both coaching and mentoring involve one-on-one, active, ongoing participation between the leader and student in a partnership. Though the terms are often used interchangeably, there are differences between coaching and mentoring. Coaching is result- and task/project-oriented; it's often short term and assigned. Mentoring, on the other hand, is a long-term commitment with a broader range, including guidance toward professional education and career choices; the relationship is usually organic. Both have value to business organizations of any size, but mentoring is specifically valuable in small businesses with high and long-term retention, where a subject-matter expert takes a novice under his wing and both guides and inspires him throughout his growth in the business.

Benefits
Talent and knowledge base are keys to small-business success, but they may slip through your fingers if employees meeting these criteria move on to other ventures. Either coaching or mentoring may significantly and positively impact employee retention. Though there are differences between the two roles, both may foster company commitment and loyalty and contribute to the reduction of turnover, recruitment and repetitive training of new employees. The partnership mentality of coaching or mentoring may lead to employees feeling more like teammates in your business, which, in turn, may increase their motivation. Once an employee is personally, as well as professionally, invested in your mission and you can continue to foster it and his growth, it can meld with your business and you can both reap rewards.

Considerations
Coaching and mentoring takes time. If you recognize the potential rewards, allow your potential coaches or mentors within your business the time away from other responsibilities to foster the necessary relationships and cross-training to fulfill the commitment.

Strategies and Techniques for Mentoring and Coaching

09 October 2013, Singapore: After a half day of meeting on the topic 'Global Compliance Review' - I received a telephone call from a colleague that there is opportunity for my CoE to develop an in-house Coaching and Mentoring course under the WDA-WSQ. This prompted me to share this article from by Stacy Zeiger of Demand Media. People who worked with me know that I am a true believer of these strategies / techniques ... especially in (i) celebrations and rewards; and (ii) collaboration. Happy reading ....

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Mentors and coaches may be professional consultants brought in from outside a company to provide new insight or perspective or else veteran employees who work to train newer employees. The strategies mentors and coaches employ have the potential to motivate employees and increase productivity. A company should seek out mentors and coaches who are not afraid to be honest with employees in the interest of improving the company.

Setting Goals
Setting goals provides employees with something definite to work toward and has the potential to increase productivity in the workplace. Mentors and coaches help employees create realistic goals. These individuals may also analyze employee performance and help employees set goals to improve areas of weakness. Throughout the process of reaching a goal, mentors and coaches provide motivation and feedback to encourage employees to keep on track.

Providing Feedback
In some companies, employees complain that they rarely receive feedback about their performance. Mentors and coaches help provide that necessary feedback. Positive feedback reinforces strong behaviors in the workplace and provides workers with motivation to keep working hard. Constructive criticism addresses areas of concern and offers suggestions for improving performance. Consistent feedback from mentors and coaches not only helps improve employee performance, but it ensures employees are not caught off guard when disciplined for poor performance.

Celebrations and Rewards
Celebrations and rewards help motivate workers. As employees reach goals in the workplace and make improvements to their performance based on constructive criticism, mentors and coaches should take the time to reward employees and celebrate their achievements. Celebrations and rewards will build respect for the mentor or coach and help employees see that the individual is not only there to criticize but also to share in employee success.

Collaboration
Mentors and coaches provide someone for new employees to collaborate with as they begin working with a company. These individuals help employees learn to navigate an organization and how to complete tasks effectively. Additionally, mentors and coaches may be called in to work with a team project, help keep team members on the same page and make sure they communicate effectively.

Saturday, October 5, 2013

Top 100 Universities: Where CEOs Received Their Education

05 October 2013, Singapore: Received an interesting email from one of my LinkedIn HR Group about the top 100 universities where most CEOs graduated from. If you want your children to be a potential CEO, maybe you should send your children to attend one of the university in the list.

(click the link) 



Thursday, October 3, 2013

Practical Leadership: Building Teams, Coaching and Mentoring

03 October 2013, Singapore: Today at work, there was a lot of discussion and agreement about the new learning & development model proposed by me (as the manager in-charge of CoE for Org Development) to corporate. One of the component include the topic of supporting managers and supervisors to be a "practical leader". It is always easy to recommend strategies ... the hardest task is to transform the strategic 'concept' into reality and 'application'. For that to happen, you need to conduct secondary research on the topic, develop it into presentation material that is easy for transfer of knowledge ... once that happen ... it can also be converted into communication toolkit.

Having that in my mind, I would like to share with you ... my 'secondary research' on the following  .... please click the link for details.



Tuesday, October 1, 2013

Understand Your Negotiation Style: Collective Bargaining Agreement

01 October 2013, Singapore: Today, a close friend of mine shared this negotiation model with me. She mentioned that it is useful as it helped her understand the negotiation styles adopted by the Union ...

(source: Calum Coburn - 2010 - Negotiation Conflict Styles)

Resources: If you want to read the online article - please click the following link Conflict Model - Typical Behaviours